CUSTOMER SERVICE



DELIVERY OF ORDERS

After your order has been processed items in stock will be shipped within 48 hours. When your order is ready we will email you a tracking number and instructions on how to track your package. If an order is placed on Friday or over the weekend, the earliest it will ship is Monday. All orders are packed by Expensiv Lifestyle before shipment. 

Delivery time depends on location & options at checkout.
Shipping from Toronto, Canada via Canada Post

Standard delivery: Allow 4-9 business days
Express delivery: Allow 1-4 business days 

For International shipments the customer is responsible for any import duties and taxes made by the countries laws as we cannot calculate these beforehand. We currently only ship to USA & CANADA, if you would like to purchase outside of these countries please email us and someone will be happy to assist you with details.

In some cases where an item is purchased but out of stock you will be notified and shipping may be delayed, if partial order is in stock we will ship separately and cover any extra shipping charges for the delayed items.




RETURNS/EXCHANGE

All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition in its original packaging and accompanied by the original receipt. Expensiv Lifestyle reserves the right to refuse a return if the merchandise in question does not meet our standards of its original condition. Some items may be final sale.

Before shipping any items back you must email us for a return form within 7 days from the day you accepted delivery and we will send you further instructions. 

To file for a return please email us and someone will be happy to assist you.

 


TERMS OF USE

 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website, the merchandise it contains, use of the service or any contact on the website through which the service is provided, without direct written permission by Expensiv Lifestyle.


SECURE PROCESSING

We accept Visa, MasterCard, American Express, PayPal and almost all major credit cards safely through a secure & certified PCI DSS compliant checkout which includes an 128-bit SSL certificate to keep your information safe. we use industry standard secure socket layer technology for secure order processing.


PRIVACY

Your name, email or any other information collected by Expensiv Lifestyle during checkout will never be disclosed with any third parties at any time for any reason. Your credit card information will never be stored on our servers. Our site is always transmitted over a secure connection to ensure safe browsing and checkouts.


PRODUCT AVAILABILITY

We reserve the right to refuse a sale for any reason & limit the quantity of products we supply. While we make every effort to only display items that are currently in stock and available to ship, there may be instances where we run out of stock of a particular product and shipping may be delayed. Items in your shopping cart are not reserved and may be purchased by other customers.


WARRANTY/REPAIRS

Our products are made of the highest quality, if for some reason your item was damaged, worn or broken email info@expensiv.co to inquire about repairs and/or available spare parts. In some cases parts will be covered in our discretional warranty.